Getting Started

How do I place an order?

Placing an order is very easy. After adding the items to the cart, proceed to checkout to complete the order using your Billing/Shipping information and credit card payment details.

After placing your order, you will receive confirmation that your order is now being processed.

How long will my furniture take to arrive?

There is currently a 8-10 week wait time from the time the order has been placed, the expected time of arrival (ETA) is shown on every product page.

You may also contact Customer Service to confirm the availability of any items you are interested in before placing your order.

The exact delivery date and time will be confirmed once your order has arrived to our warehouse and is ready for delivery.

How do I track my order?

Visit My Account  Orders where the ETA will appear beside your order. You will need to log in to view your account. You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.

What payment options do you offer?

Payments can be completed using Credit Card, PayPal, Apple Pay, Google Pay safely and securely.

Will I be charged right away?

Your credit card will be charged immediately and your order will be processed by the manufacturer. If there are any issues with your order, our Customer Service Team will contact you. Rewards Program has a Loyalty Rewards Program offering 2% back on all purchases that can be used towards future purchases. There are no minimums to spend and Reward Points never expires.


When will delivery take place?

Delivery will always be confirmed before it takes place. We will provide you with the exact delivery date/time once your order has arrived to our warehouse and is ready for delivery.

How much is delivery?

Delivery rates are pre-set in every major city in Canada with the exception of rural areas. offers free delivery for certain order minimums otherwise delivery is subject to a flat fee.

There is a shipping calculator on every product page providing you with the price. Please view our Delivery Policy for more information.

White Glove Delivery offers White Glove Delivery as a premium service only when our local delivery team is completing delivery.

I do not see any shipping options to my address offers shipping across Canada and is regularly shipping products to Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan using our third-party shipping partners.

In case you do not see any shipping options to your postal code, please contact Customer Service and provide us with your postal code and the items you are interested in.

The cost of delivery will depend on the size of the items and your location.

Third-Party Carriers

Our third-party standard shipping is the curbside or front door of your building. If you live in an apartment this will be the main door of your apartment complex. If you live in a house this will be curbside or the front door of your house.

We are unable to navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.

Can I take delivery at a later date?

You have the freedom to request and take delivery at a later date. Upon checkout you can leave a note on the order requesting to take delivery at a later date.

Is there anything I need to do before delivery?

Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction as our delivery team cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.

Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location.

If delivery or removal of merchandise may cause damage to your designated location or the merchandise, our driver has the option to request a signed release from you before completing the delivery/removal. Failure to sign this form may cancel the delivery, and a delivery fee will still be charged to you.

How to change my shipping address?

Please contact Custom Service before the item is dispatched to you. If your order is already shipping on its way to you, then there will be a re-routing fee.

Customer service

I have a question or a problem

If you have any questions or problems, please contact Customer Service and you reach us through Facebook Live Chat.

I did not receive an order confirmation

If you did not receive your order confirmation, please check the junk/spam folder as it can land there sometimes. If you still have not received it then please contact Customer Service to have it resent.

How do I create an account?

You can create an account in 2 ways.

  1. On the My Account page using your Facebook, Gmail, or Amazon account.
  2. Upon checkout when placing your order, check the create an account option and entering a password.

In the instance you do not have a Facebook, Gmail, or Amazon account and did not create an account upon checkout, our Customer Service Team can manually create you an account with the details sent to you through email.

I do not see my order in My Account

Visit My Account  Orders where the ETA will appear beside your order. You will need to log in to view your account.

You can create an account, if you have not done so upon checkout, and your order will appear there shortly afterwards.

Received the wrong item or missing items

In the case you have received the wrong item, please contact Customer Service with the issue you are facing and we will get the correct item to you as fast as possible. Be sure to complete this process within 30 days of the delivery date.

I do not see my Reward Points

To earn reward points, you will need to create an account upon checkout and your rewards will appear under My Account  Rewards

In case you did not create an account upon checkout, you may still collect the reward points based on your past purchases. Please contact Customer Service and your rewards will be credited to your account.

Can an item be on back-order?

Due to current circumstances and supply chain headwinds, items can be on back-order and your order will take longer to arrive.

Unfortunately has no control over the manufacturing process and therefore back-orders are beyond our control.

There are instances were the ETAs can change without notice due to supply chain headwinds.

What happens if an item is on back-order?

An item will take longer to deliver if it is on back order. You will be notified of any back orders in the confirmation email. You have the option of waiting, modifying your order or cancelling your order outright and receive a full refund.

Can I modify my order?

Your order can be modified as long as it has not shipped out from the manufacturer otherwise it is too late to modify.


How do I cancel my order?

In case you want to cancel your order, please contact Customer Service with your order number notifying us you want to cancel your order.

Order cancellations initiated by clients are subject to a cancellation fee of 2.93%.

Orders that are in-transit and/or have arrived to our warehouse cannot be cancelled.

Cancellation confirmation

You will receive confirmation of your order cancellation. In the case you did not receive it – kindly ask you to check the junk/spam folder in case it lands there, otherwise please contact Customer Service and the confirmation of your order cancellation will be resent.

Return Policy

If you change your mind, or are not entirely satisfied, please contact Customer Service within 5 business days of delivery to arrange a return or exchange of your product(s).

All returned or exchanged product(s) must be in resalable condition including all the original packaging, instructions, and hardware. Refunds are subject to a 25% restocking fee. Clients are responsible for the shipping cost to return the items back to the warehouse.

Please keep in mind that heavily discounted items are final sale and cannot be returned.

Processing Refunds

Your refund will be processing once your order has been cancelled. It can take up to 5 business days to show up on your card.